Refund Policy

Refund Policy

Effective Date: May 19, 2026
Company: Golden Gate Eagle LLC
Website: indomeals.us

At Indomeals US, operated by Golden Gate Eagle LLC, customer satisfaction is our priority. We stand behind the quality of our products and want every experience to be a positive one. Please read this Refund Policy carefully to understand your rights and our procedures.

1. Our Commitment to Quality

We are committed to delivering fresh, high-quality Indonesian meals and food products. If you receive a product that does not meet our quality standards, we will work with you to make it right.

2. Eligibility for Refunds

You may be eligible for a refund or replacement if:

• You received the wrong item(s).
• Your order arrived damaged or in an unsatisfactory condition.
• Your order was lost in transit and not delivered.
• The product did not match its description on our website.

To be eligible, you must contact us promptly after receiving (or not receiving) your order. Please do not discard any products or packaging until your case is resolved, as we may request photos or other evidence.

3. Perishable and Food Products

Because many of our products are perishable food items, we handle returns on a case-by-case basis. We cannot accept physical returns of food products for safety and hygiene reasons. Instead, we will offer a refund, store credit, or replacement shipment depending on the circumstances.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• You ordered the wrong item and the product was correctly delivered as described.
• You changed your mind after the order was shipped.
• Spoilage or damage caused by improper storage after delivery.
• Missed delivery due to an incorrect address provided at checkout.
• Delays caused by third-party carriers or force majeure events.

5. How to Request a Refund

To initiate a refund or report an issue with your order, please contact us within a reasonable time of receiving your order (or of the expected delivery date if your order was not delivered):

• Email: support@goldengateeagle.com
• Phone: +1 925 519 7151

Please include the following in your message:

• Your order number
• A description of the issue
• Photos of the product and packaging (if applicable)

6. Processing Refunds

Once your refund request is reviewed and approved, we will process it promptly. Refunds will be issued to the original payment method used at checkout. Please allow a few business days for the refund to appear on your statement, depending on your bank or card issuer.

7. Replacements and Store Credit

In some cases, we may offer a replacement shipment or store credit instead of a monetary refund, particularly for perishable items where a re-shipment is the most practical resolution. We will discuss the best option with you when you contact us.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be cancelled, but you may still be eligible for a refund under the terms above once the order is received.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted to this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

Golden Gate Eagle LLC / Indomeals US
Email: support@goldengateeagle.com
Phone: +1 925 519 7151