Effective Date: May 21, 2026
Last Updated: July 17, 2026

Thank you for choosing IndoMeals, operated by Golden Gate Eagle LLC. We are committed to processing and delivering your order as efficiently and securely as possible.

1. Order Processing

• Orders are typically processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will generally be processed on the next business day.
• During periods of high order volume, promotions, holidays, severe weather, or other unforeseen circumstances, processing times may be extended.

2. Shipping & Delivery

• We strive to ship all orders promptly after processing.
• Delivery timelines are estimated only and are not guaranteed.
• Actual delivery times may vary depending on your shipping destination, carrier operations, weather conditions, holidays, supply chain disruptions, or other circumstances beyond our reasonable control.
• IndoMeals is not responsible for delays caused by shipping carriers or events outside our control.

3. Shipping Charges

• Shipping charges are calculated automatically at checkout based on the shipping destination, package weight, and applicable shipping method.
• Free shipping may be offered on qualifying orders or promotional offers, where applicable.
• Any applicable shipping charges will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information (where available), allowing you to monitor the progress of your shipment.

5. Address Verification & Order Confirmation

Customers are responsible for providing complete, accurate, and up-to-date shipping and contact information when placing an order.

If we identify any discrepancies, incomplete information, or require additional verification, our Customer Support team may contact you before shipping your order.

Orders requiring verification will not be shipped until the requested information has been confirmed by the customer. Failure to respond within a reasonable time may result in shipping delays or order cancellation.

IndoMeals is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or unconfirmed shipping information provided by the customer.

6. Delivery Confirmation

Orders delivered to the shipping address provided by the customer and confirmed as delivered by the shipping carrier will be considered successfully delivered, unless otherwise required by applicable law.

If you believe your package was delivered incorrectly or is missing after delivery confirmation, please contact us promptly so we can assist in investigating the issue with the shipping carrier.

7. Damaged or Missing Items

If your order arrives damaged, leaking, bloated, or if any items are missing, please contact us within 48 hours of delivery.

To help us investigate and resolve your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product(s)
• Photographs of the shipping box
• Photographs of the shipping label

If a product appears bloated, swollen, leaking, or has compromised packaging, please do not open or consume the product. Contact our Customer Support team immediately so we can assist with the replacement or refund process.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Golden Gate Eagle LLC
IndoMeals USA

Email: support@goldengateeagle.com

Phone: +1 (925) 699-9093

Mailing Address:
1521 N Carpenter Rd, Suite G2
Modesto, CA 95351
United States